At Melbourne Taxi Service 24×7, we aim to provide reliable and transparent transport services across Melbourne. This Cancellation and Refund Policy explains how cancellations, refunds, and booking changes are handled for Airport Transfer, Corporate Transfer, Hotel Transfer, Event Transfer, Parcel Delivery, and Wedding Transfer services.
- Cancellation made more than 12 hours before scheduled pickup time is generally eligible for a full refund, excluding any third-party payment gateway charges. This helps us manage driver allocation and maintain service efficiency.
- Cancellations within 12 hours of pickup may incur a partial charge depending on driver dispatch status, distance covered, or time already allocated for the booking.
- In case of a no-show where the passenger is not available at the pickup location, the booking will be treated as completed and no refund will be provided.
- Refund eligibility is assessed based on booking type, service category, and operational costs already incurred. Approved refunds are processed through the original payment method only.
- Refunds, once approved, may take 5–7 business days to reflect in the customer’s account depending on the bank or payment provider.
- Changes to booking time, date, or location are subject to driver availability. We recommend requesting modifications at least 6 hours in advance to avoid inconvenience.
We encourage customers to review their booking details carefully before confirmation. For any assistance regarding cancellations or refunds, our support team is available 24×7 to help ensure a smooth and fair resolution for all passengers across Melbourne.